EGUIDE:
Healthcare CIOs are constantly reminded of the importance of using technology to increase patient engagement and satisfaction in their organizations. Download this e-guide learn about the number of opportunities where healthcare organizations can use technology to improve the overall patient experience.
WHITE PAPER:
SMS is emerging as one of the most effective means of communication -- short, digestible messages sent rapidly to the right users. In this white paper, you'll find a 4-step guide to deploying an SMS strategy for customer relationship management (CRM) and marketing.
EBOOK:
This e-book takes readers through the process of enabling and managing a secure mobile workforce. Access this resource to understand how mobility can increase agility—and why security concerns, while important, shouldn't stop mobility in your organization from taking off.
RESOURCE:
This exclusive resource examines a mobile workspace enablement solution that can help your business securely deliver applications, desktops, data, and other services to any device on any network or cloud.
WHITE PAPER:
This crucial resource examines a mobile management solution that enables your organization to deliver all of your business critical information over mobile while safeguarding corporate IP, customer and employee data, non-public financial information and business intelligence.
EGUIDE:
This expert e-guide explains the current landscape of the taxi-hailing application market (think Uber) and examines how location-based mobile apps are revolutionizing customer relationship management in hospitality, insurance, and retail with a big emphasis on the customer privacy concern.
EGUIDE:
Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
EGUIDE:
This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.
