WHITE PAPER:
How can your business meet the ever-increasing demands of end users and still make a healthy profit? IBM takes a look at innovation's role in driving business objectives and helping electronics enterprises move forward.
WHITE PAPER:
This white paper discusses taking a pro-active approach to business agility. Learn how this strategy can create "operational dexterity" to deal with changing conditions and business complexity, as well as drive innovation by encouraging growth and flexibility.
WHITE PAPER:
Manage continued data growth to drive business results: Align application performance with business processes to meet service levels Segregate inactive application data from current activity and safely move it to a secure archive Archive, manage and retail.
WHITE PAPER:
This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
WHITE PAPER:
This white paper demonstrates how adopting ICD-10 and EHRs can provide information that would be useful to streamlining administrative burdens that plague both health plans and providers.
WHITE PAPER:
SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.
WHITE PAPER:
This white paper examines how the health care industry can proactively support patient-focused care through the use of technology services that enable predictive analysis.
WHITE PAPER:
This white paper explores the pivotal role of automation in achieving this goal and showcases tools and services that can assist you with the strategy, design, and implementation of this process.
WHITE PAPER:
In this white paper, learn about a cloud provisioning technology with a workflow-enabled framework, allowing you to create, provision, and orchestrate virtual "bundles" of on-premise and cloud capabilities that make up a new product, service, or application.
WHITE PAPER:
This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
