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Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
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This white paper, sponsored by EMC, is an update of IDC's inaugural forecast of the digital universe published in March 2007. In this year's update we discuss the implications for business, government, and society.
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Voice and data on a single wire is an exciting network development. MPLS technology, which enables voice and data to be transported together on wide area networks (WANs), has matured to provide a platform for almost unimaginable communications and cloud computing possibilities. Learn more about MPLS by reading this white paper.
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This white paper provides insight into the dark pools of liquidity, discusses the mechanism of dark pools trading, advantages and how technology would impact the operations or provide benefits in trading over this medium.
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Collaboration will be made easier and communications will be enhanced. Individuals and teams will work more effectively-when, where and how they choose-without sacrificing security or productivity. Learn how in this white paper.
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Even the smallest business can live large with a business communications system from Cisco. Why switch to a small business communications system from Cisco? Because when you combine voice, video, and data in a single network, you can cut costs and get more done.
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Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
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This paper is the fourth in a four-part series that addresses mobile communications in the healthcare industry. Part Four zeroes in on the features and capabilities that make BlackBerry smartphones an ideal match for healthcare industry requirements.
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Alcatel-Lucent's innovation engine explores new ideas and opportunities to address environmental concerns while solving business problems.