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Cisco Unified Collaboration Solutions Infrastructure Overview sponsored by Global Knowledge WHITE PAPER: Learn how Cisco Unified Collaboration infrastructure products can help you provide everything from call control which provides signaling and dial plan support to the expressway series providing firewall traversal for external access. Posted: 21 Oct 2015 \| Published: 21 Oct 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Service

Move Forward: Create a More Satisfying and Productive Omni-channel Experience sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out why so many are turning to the power of advanced information management and analytics (IM&A), in order to improve their understanding of consumers and deliver a seamless and more satisfying omni-channel experience. Posted: 03 Jul 2014 \| Published: 30 Jun 2014 TOPICS: CRM \| CRM Analytics \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Governance \| Data Management \| Information Governance \| Information Management

Is an Open Source Business Process Management Solution Right For You? sponsored by Red Hat WHITE PAPER: Open source options are taking the pain out of business process management (BPM), and putting the value of BPM within reach of more companies and projects. But is open source BPM the right move for you? Read on now to find out. Posted: 13 Aug 2013 \| Published: 13 Aug 2013 TOPICS: Application Development \| Applications Management \| Business Management \| Business Performance Management \| Business Process Automation \| Business Process Management \| Business Process Management Software \| Business Processes \| Open Source \| Open Source Software \| Project Management \| Software Development Methodologies \| Software Development Tools \| Workflow Software

Cloud Provisioning: Provision. Orchestrate. Innovate. sponsored by OpenText WHITE PAPER: In this white paper, learn about a cloud provisioning technology with a workflow-enabled framework, allowing you to create, provision, and orchestrate virtual "bundles" of on-premise and cloud capabilities that make up a new product, service, or application. Posted: 14 Feb 2014 \| Published: 31 Dec 2013 TOPICS: Business Process Management \| Business Processes \| Business Service Management \| Cloud Computing \| Cloud Management \| Service Creation

Top 6 "Must-Have" Technologies for Small and Midsize Manufacturers sponsored by Epicor Software Corporation WHITE PAPER: This valuable resource counts down six critical manufacturing technologies that every small and midsize organization should have. Posted: 14 Mar 2014 \| Published: 30 Jun 2013 TOPICS: Business Process Management \| Business Processes \| Data Management \| Employee Performance Management (EPM) \| ERP \| ERP Software \| Manufacturing \| Manufacturing Industry \| Manufacturing Industry Organizations \| Manufacturing Software \| Manufacturing Systems \| Small Businesses \| SMBs \| User Experience

Verity Credit Union Streamlines Application Access, Reduces Helpdesk Costs and Improves Customer Service sponsored by Imprivata WHITE PAPER: This case study shares one credit union's experience with an authentication solution that helped it efficiently manage user access across all applications without hindering productivity or adding costs. Posted: 11 Apr 2014 \| Published: 28 Feb 2010 TOPICS: Access Control \| Application Security \| Authentication \| Authorization \| Banking Industry \| Banking Services \| Customer Satisfaction \| Customer Service \| Financial Industry Organizations \| Identity Management \| Passwords \| Risk Management \| Security \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Spending \| Security Systems \| Vulnerability Management

Dynamic Business - From Aspiration to Reality sponsored by Microsoft India WHITE PAPER: This resource examines how you can make your organization a dynamic business with the right set of innovative and proactive applications and tools. Posted: 19 Dec 2013 \| Published: 19 Mar 2013 TOPICS: Application Infrastructure \| Application Performance Management \| Applications Management \| Applications Software \| Business Management \| Business Performance Management \| Business Process Management \| Business Process Management Software \| Business Processes \| Business Systems \| Customer Interaction Services \| Customer Satisfaction \| Customer Support Software \| Enterprise \| Enterprise Applications Software \| Enterprise Systems \| Software \| Software Infrastructure

Create a Strong, Dynamic Customer Experience sponsored by Hewlett-Packard Enterprise WHITE PAPER: This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience. Posted: 19 Dec 2013 \| Published: 30 Nov 2012 TOPICS: Channel Management \| Channel Management Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| eCommerce \| eCommerce Services \| eCommerce Software \| Retail Channels \| Retail Trade Industry

Digital Clarity Group — Successful Customer Experience Calls for Customer Insight sponsored by Sitecore WHITE PAPER: In thsi exclusive white paper glean the essentials of the new CEM. Read on to learn how understanding is the key to earning and keeping empowered consumers. Posted: 03 Mar 2015 \| Published: 30 Apr 2014 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

Seven Ways to Make the First Mile of Business Smarter sponsored by Kofax, Inc. WHITE PAPER: Explore this game-changing white paper to uncover the seven ways to make the first mile of business interactions smarter. Posted: 03 Apr 2014 \| Published: 31 Dec 2013 TOPICS: Business Process Management \| Content Management \| CRM \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices