Enterprise CRM White Papers

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Enterprise CRM White Papers (View All Report Types)

Social Media in Government: 5 Key Considerations sponsored by Hootsuite WHITE PAPER: Government agencies have begun to follow private-sector companies in leveraging social media, but may still have questions regarding the tools, processes, and organizational changes required to make social media work. This informative resource details the five top considerations for government agencies looking to deploy social media strategies. Posted: 15 Apr 2014 \| Published: 15 Apr 2014 TOPICS: CRM \| Government Agencies (U.S.) \| Public Sector \| Social Computing \| Social Networking

Real-Time Insights to Forge Deeper Relationships with Your Customers sponsored by SAP WHITE PAPER: Uncover the key features of the SAP Customer Engagement Intelligence application, so you can form valuable relationships with your customers. Posted: 04 Jun 2014 \| Published: 04 Jun 2014 TOPICS: CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| SAP (Product)

Delight & Engage Customers with Mobile APIs sponsored by Intel® Services WHITE PAPER: Read this success story and learn how a robust API and secure API Management powered Keep's iOS app to become one of the most popular apps in the Lifestyle category in the iTunes App Store. Posted: 08 Apr 2014 \| Published: 08 Apr 2014 TOPICS: Cloud Computing \| Cloud Management \| CRM

8 Ways To Build Your Brand Using Social Media sponsored by MarketWired WHITE PAPER: Savvy companies are integrating social media into their marketing plans in order to take advantage of opportunities such as lead generation, real-time customer service, and interaction with brand evangelists. In this white paper, learn eight tips to help you reap the opportunities and build your brand with social media. Posted: 26 Feb 2014 \| Published: 26 Feb 2014 TOPICS: Brand Loyalty \| Branding \| CRM \| Marketing \| Social Computing \| Social Networking \| Web 2.0

Connected Customer Centricity - MS perspective on the Retail Industry sponsored by Microsoft India WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value. Posted: 19 Dec 2013 \| Published: 31 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Market Trends \| Marketing \| Mobile CRM

Predictive Analytics: Driving the Right Customer Interactions at the Right Time sponsored by IBM WHITE PAPER: This white paper explores how predictive analytics can drive customer intimacy by facilitating effective one-on-one interactions. Posted: 20 Feb 2015 \| Published: 31 May 2010 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Data Analytics \| Predictive Analytics

Oracle Social Network sponsored by Oracle Corporation WHITE PAPER: Access the following white paper to uncover how you can collect the social networking data you need to stay competitive in today's market. Discover a solution to the collaboration gap that is both efficient, and allows you and your organization to make the right customer-centric decisions to drive innovation and success. Posted: 02 Jan 2014 \| Published: 02 Jan 2014 TOPICS: Collaboration \| Collaborative Commerce \| CRM \| CRM Analytics \| Web 2.0 \| Web Analytics

How to Meet and Exceed Customer Demands sponsored by Genesys WHITE PAPER: Customers expect a great end-to-end experience. Wherever work is accomplished in the enterprise, it's all part of the Customer Service Value Chain. Is your enterprise meeting this expectation? What about in the future? Posted: 30 Jun 2014 \| Published: 26 Jun 2014 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Workforce Management \| Contact Centers \| CRM \| CRM Best Practices \| Customer Satisfaction \| Workflow Software

How to Give a Killer Presentation: Lessons from TED sponsored by Citrix Online Go To Meeting WHITE PAPER: In this article, TED's curator describes the process that TED uses to prepare speakers for their presentations- suggestions that are helpful for presentations in any setting. Posted: 04 Jun 2014 \| Published: 30 Jun 2013 TOPICS: Collaboration \| CRM \| CRM Best Practices \| CRM Software \| Presentation Rooms \| Presentation Software \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems \| Web Conferences \| Web Conferencing Services \| Web Conferencing Software \| Webcasts

Jumpstart your journey to personalized digital marketing sponsored by IBM WHITE PAPER: Consult the following white paper to uncover what you can do to empower your business to deliver personalized marketing, increase the pull of campaigns, as well as increase customer retention and satisfaction—all through the use of real-time marketing. Posted: 03 Mar 2014 \| Published: 03 Mar 2014 TOPICS: Content Analytics \| Content Delivery \| Content Integration \| Content Management \| CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Customer Satisfaction